Wells Fargo lender report: reviews and complaint record
Wells Fargo is a prominent US mortgage lender, accumulating 1,208 mortgage complaints with the CFPB between August 2025 and August 2026, with the majority concerning payment processing and financial difficulties. While Wells Fargo responds to 100% of complaints on time, only 7.3% result in relief, and recent borrower experiences indicate inconsistent communication and closing speeds. Prospective borrowers should also be aware of the lender's history of significant regulatory actions and settlements related to its mortgage practices.
Borrowers filed 1,208 mortgage complaints against WELLS FARGO & COMPANY with the Consumer Financial Protection Bureau in the 12 months since 2025-08-18, most commonly about trouble during payment process (47.3% of complaints). 100% received a timely response. Complaint volume tracks servicing portfolio size, so compare the mix of issues rather than raw totals.
What works well: Wells Fargo responded to 100% of consumer complaints on time according to CFPB data. The lender generally retains servicing rights for a significant portion of its originated mortgages, providing continuity for many borrowers. Publicly available information suggests Wells Fargo offers competitive rates and fees compared to other large national lenders.
What to watch: Wells Fargo accumulated 1,208 mortgage complaints with the CFPB between August 18, 2025, and August 18, 2026, with the most frequent issues being "Trouble during the payment process" (47.3%) and "Struggling to pay mortgage" (27.3%). Only 7.3% of CFPB complaints were closed with relief provided to the consumer. Recent borrower experiences highlight inconsistencies in communication and closing speeds, with some reporting delays and difficulties reaching loan officers.
Educational only — not financial advice, and not an endorsement of any lender.