LoanDepot lender report: reviews and complaint record
LoanDepot receives mixed reviews from borrowers; while they respond to 98.3% of consumer complaints on time and some praise quick closing times, 0% of these complaints were closed with relief. Common issues reported include trouble during payment processes and communication gaps, and the company scored below average in J.D. Power's 2025 Mortgage Origination Satisfaction Study. Prospective borrowers should also consider LoanDepot's generally higher rates and fees, and its history of regulatory settlements concerning data breaches and electronic fund transfers.
Borrowers filed 241 mortgage complaints against LD Holdings Group, LLC with the Consumer Financial Protection Bureau in the 12 months since 2025-08-19, most commonly about trouble during payment process (39.4% of complaints). 98.3% received a timely response. Complaint volume tracks servicing portfolio size, so compare the mix of issues rather than raw totals.
What works well: LoanDepot responds to a high percentage of consumer complaints on time, addressing 98.3% promptly. The company offers an online account for loan management and some borrowers have reported quick loan turnaround times and a smooth closing process. LoanDepot states its closing timeline can be up to 50% faster than the industry average.
What to watch: LoanDepot closed 0% of consumer complaints with relief, indicating a significant lack of positive resolution for borrowers. The most common CFPB complaint categories involve fundamental issues such as 'Trouble during the payment process' (39.4%) and 'Struggling to pay mortgage' (24.1%). LoanDepot has faced significant regulatory actions and settlements, including a $25 million data breach settlement and a $1.025 million Electronic Funds Transfer Act settlement.
Educational only — not financial advice, and not an endorsement of any lender.